Hospitality Confidential is pleased to present an exciting new General Manager position in San Leandro, CA! Our client is a fast-casual pizza chain that is well-known for its delicious pies! The General Manager is responsible for growing the business through increased sales and profitability. To increase guest satisfaction and manage all operational issues ensuring the brand’s standards of quality and service are met. They hold all team members and managers accountable to company policies, procedures, and operating principles. The General Manager is responsible for the sales building, cost control and people development within their restaurant. If you’re a natural leader with a passion for creating great guest experiences and want to be a part of a fast-growing and exciting brand, we’d love to hear from you!

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Exhibit solid leadership by delivering operational excellence while upholding the brand’s core values.

● Optimize and grow profits by building sales and controlling costs, labor, and production

● Execute local marketing campaigns and the roll out of promotions and new menu items.

● Build an amazing culture by creating trust within their team, clearly communicating performance expectations, measuring performance results, and providing appropriate feedback.

● Manage shifts including daily decision making, staff support, guest interaction, scheduling and planning while upholding standards, product quality and cleanliness.

● Ensure appropriate staffing levels by hiring and developing team members, shift leaders and assistant managers in their current position and for promotion to the next position.

● Demonstrate understanding and adherence to all brand’s policies, procedures, brand standards and legal compliance.

● Manage day to day cash handling including POS cash drawer, safe and deposit reconciliations and properly approve discounts, voids, and refunds.

● Proactively manage guest requests and concerns.

● Model guest service for the team.

Competencies: To perform the job successfully, an individual should demonstrate the following:

● Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

● Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

● Managing Customer Focus - Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

● Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning and is available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

● Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works an organized manner.

● Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

● 2+ years of experience as a General or Assistant Manager in a full service, fast-casual or fast-food restaurant.

● Must be at least 21 years of age and have a valid driver’s license.

● High School diploma or equivalent, 4-year college degree preferred.

● Standard work week is 40 hours but may be more as business requires and must work a variety of dayparts including opening, mid-shifts and closing.

● Proven track record of building high performance teams

● Ability to effectively delegate responsibility

● Excellent communication skills

● Basic knowledge of computers and software.

● Financial/analytical aptitude including planning, budgeting, scheduling and P & L

management.

● Organizational, planning, and time management skills.

● Food Manager Certification (preferred)

Computer Skills:

● Scheduling Software, POS, Outlook, Excel, Word Certificates and License

● Food Manager Certification

Supervisory Responsibilities: Yes

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Kitchen workspace is restricted & without seating while on duty. It is usually hot and noisy!

● At peak periods, Managers may be under pressure to prepare food quickly enough to keep up with customer demand.

● On-the-line communication and job rotation.

● Short-term exposure to cooler and walk in freezer to pull food items as well as lifting containers from high shelves using ladders.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, pulling, or moving objects that weigh up to 50 pounds.

● Equipment Used: Pizza oven, mixer, dough press and or dough sheeter, misc. food preparation equipment and cleaning products.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

Compensation & Benefits:

● $29 - $32 an hour + overtime potential + sign-on bonus

● Performance-based quarterly bonuses

● Vacation + Sick Pay

● Medical/Dental/Vision insurance coverage

● Life and ACC insurance benefits

● 401K

● Cell phone stipend

● Pre-Tax Spending Accounts

● Commuter Benefits

● Employee Assistance Program

● Adoption Assistance Program

● Caregiver Support Program

● Financial Wellbeing Support Program

● Health Advocacy Program

● Employee Discount Program

Our client reserves the right to modify benefits in whole or in part, at any time and from time to time.

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.