Hospitality Confidential is thrilled to present a rare General Manager opportunity in San Jose with an acclaimed Japanese restaurant group. This elevated, ingredient-driven concept showcases the best of traditional Japanese cuisine-robata, tempura, ramen, and izakaya fare-served in a dynamic, high-volume setting known for precision, hospitality, and excellence. 
The General Manager is responsible for overseeing all aspects of daily operations, including service execution, team leadership, financial performance, and guest satisfaction. They work closely with the Executive Chef and ownership to ensure a cohesive, hospitality-driven experience while maintaining operational efficiency and brand standards.
We’re looking for a strategic, hands-on leader with a deep appreciation for Japanese cuisine and culture, strong financial acumen, and a passion for team development. If you thrive in fast-paced, guest-forward environments and love building high-performing teams, we’d love to connect with you!

General Manager – Responsibilities:

● Serve as an effective leader and inspirational role model for staff and management
● Build guest relationships and community ties by being present and engaging during service
● Drive business performance by increasing revenue and managing controllable expenses
● Oversee guest service and ensure proper staffing through scheduling, training, and
development
● Monitor labor and purchasing to optimize profitability
● Uphold all policies, procedures, and brand standards
● Foster a positive, safe, and inclusive work environment
● Maintain the highest standards for food safety, sanitation, and cleanliness
● Ensure all guests receive friendly, responsive, and attentive service
● Continuously mentor and develop management team through coaching and accountability
● Conduct annual performance reviews and provide ongoing feedback to team members
● Deliver staff education on food, beverage, and service standards
● Collaborate with accounting to review financials, GL, and approve invoices
● Track daily sales, labor, and COGS to ensure budget alignment
● Process payroll, monitor timekeeping compliance, and manage meal/rest break adherence
● Oversee purchasing to ensure quality products and cost-effective buying aligned with
budgets
● Manage daily shifts including decision-making, planning, ambiance, and cleanliness
● Enforce sanitation and maintenance standards in accordance with health regulations
● Monitor market trends and adjust inventory strategies as needed
● Ensure compliance with employment law and implement corrective actions when necessary
● Make key personnel decisions regarding hiring, discipline, and terminations
● Lead onboarding and training programs for all new hires
● Collaborate with executive team on budgeting and P&L analysis
● Maintain proficiency with systems: Toast POS, Ctuit, MS Office, Adobe InDesign, Bill.com,
OpenTable, and 7Shifts
● Supervise Events Manager and implement initiatives to grow private dining and banquet sales

Position Qualifications:

● Minimum 3 years of General Manager experience in a high-volume, fine dining environment
● Strong knowledge of Japanese cuisine, fine wine, sake, spirits, and beer
● Excellent leadership, verbal, and written communication skills
● Proficiency in reading and managing P&L statements and budget planning
● Technologically proficient with Microsoft Office, Toast POS, 7Shifts, Bill.com, Paylocity, and InDesign
● Physically able to stand and walk for long periods and assist with service
● Ability to lift 25–50 lbs as needed

Workplace Orientation:

● On-site (not remote)

Job Type:

● Full-time
Compensation & Benefits:
● $120K - $125K Base salary
● Quarterly, performance-based bonus of up to 15% of base salary
● Comprehensive health, dental, vision insurance coverage. 100% paid for employee, 50% paid
for dependents.
● 2 weeks PTO
● Paid Sick Leave
● CalSavers
● Employee discounts and meal allowances
● Cell phone reimbursement
● Paid parking

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the
basis of race, color, creed, religion, gender (including gender identity or expression),
pregnancy, childbirth or related medical conditions, sexual orientation, marital status,
domestic violence, sexual violence or stalking victim status, ancestry, national origin,
alienage or citizenship, age, disability, military or veteran status, genetic information or
predisposing genetic characteristic, or other protected status. predisposing genetic characteristic, or other protected status.