Hospitality Confidential is pleased to present an exciting Sales and Guest Experience Manager opportunity in Tripp County. It's an all-in destination with guided hunting and lodging that blends high-end lodge dining, daily working ranch meals, and the future vision of a destination golf course and resort. The Sales and Guest Experience Manager will be both hands-on and strategic; someone who thrives in a rural setting, and wants to grow with their evolving hospitality experience.

About the Position

The Sales and Guest Experience Manager will lead all sales, booking, and guest-facing operations. This role is responsible for driving revenue growth, managing client relationships, and delivering a high-quality guest experience from initial inquiry through departure. This is a sales-first, hospitality-driven position that combines relationship management, on-site hosting, and operational coordination.

Key Responsibilities

Sales & Revenue Growth

• Own the full sales cycle: lead generation, outreach, proposals, booking, invoicing, and collections

• Manage and grow a pipeline of hunting groups and corporate/event clients

• Drive growth in gun days, overall lodge revenue, and off-season business

• Maintain pricing discipline and maximize revenue per booking

• Execute annual sales strategy including trade shows, referrals, and direct outreach

• Manage CRM (HubSpot) with consistent tracking, notes, and follow-ups

Guest Experience & Hosting

• Serve as primary on-site host during hunting season and events

• Manage guest experience end-to-end: pre-arrival communication, lodging, meals, and activity coordination

• Oversee guest satisfaction, handle issues in real time, and protect key client relationships

• Coordinate with culinary, outdoor operations, and service staff to ensure seamless stays

• Lead execution of off-season events including corporate retreats and private functions

Administrative & Coordination

• Manage bookings, invoicing, and payment tracking

• Coordinate hunting licenses and guest documentation

• Oversee booking systems and guest-facing transactions

• Support staffing coordination for lodge service team

• Provide regular reporting on sales pipeline, bookings, and revenue performance

Qualifications & Skills

• 3–5+ years in hospitality, lodge, or outdoor recreation sales

• Proven ability to generate revenue and build client relationships

• Strong communication and customer service skills

• Comfortable hosting guests and being present during evenings and events

• Organized and detail-oriented with strong follow-through

• Experience with CRM systems and booking/invoicing platforms preferred

• Ability to live and work in a rural setting

Compensation and Benefits

• $75,000 - $85,000 Base annually plus commission

• 10 days paid vacation starting Day 1

• 100% employer paid health and dental insurance for the employee

• Health Savings Account with up to $2,400 per year in company contributions

• 3% IRA match

• Fuel and vehicle bonuses

• Relocation assistance

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.