Hospitality Confidential is excited to present an exciting new General Manager position in Burlingame, CA! This gem in the San Francisco Bay peninsula offers chef-driven and seasonal pizzas and pastas. This restaurant is part of a James-Beard awarded restaurant group that bridges the gap between upscale and casual dining offering the highest quality ingredients in a casual and welcoming setting. The General Manager is responsible for complete oversight of the restaurant, including daily operations, all matters concerning employees, maintenance of the physical restaurant, attaining financial goals set forth by the owners, and developing and maintaining an outstanding service program. The General Manager will lead a team of managers and staff that are dedicated to hospitality and service.

If this sounds like you, we’d love to talk with you!

Job Responsibilities:

Operations & Administration:

• Manager the managers
  • Delegate responsibilities and tasks to each manager
    • Oversee and help guide managers successfully with these responsibilities
  • Develop a dynamic and cohesive management team
  • Keep managers challenged and engaged

• Cash control
  • Weekly bank deposits/change
  • Maintain correct cash records and update the vault log daily

• Guest relations
  • Continue relationships with current regulars and SP’s and make connections with new guests on a daily basis. And lead your management and service team to do the same
  • Be the point person for all guest complaints and issues (check in with owners)
    • Directly handle large guest complaints such as alleged foodborne illness, theft, service complaints
    • Train floor managers to properly deal with guest complaints

• Communication with management and kitchen team
  • Maintain constant communication with the CDC and Sous Chefs
  • The GM and CDC should be in a constant state of teamwork and communication

• Meetings
  • Ensure daily meetings with MOD and Sous chef
  • Conduct individual weekly meetings with each manager
  • Create agendas for and lead manager meetings
  • Oversee test and study material for the monthly service meeting and oversee follow up with tests and server knowledge

• Toast
  • The GM is the point person for all Toast related issues including:
    • Hardware failures, repairs, and replacement
    • Major programming changes or issues
    • Keeping the back of house server clean and organized

Employees:

• Hire all floor managers
• Oversee hiring, firing, and discipline of FOH employees
  • The GM is responsible for ensuring that the restaurant is appropriately staffed at all times – this includes:
    • Oversee termination of underperforming employees making sure we are following proper protocol
    • Oversee the interview process
      • Craigslist ad
      • Oversee interview & trails
      • Meet each candidate before they are hired
      • Ensure thorough reference check
      • Ensure managers and staff are following our training SOPs
  • Ensure that all disciplinary action and termination are properly documented
    • In disciplinary meetings, employees should be clearly told what they have done or are doing wrong and what action must be taken to correct it
    • A report detailing what was said by both parties and any follow up actions needed should be clearly outlined in writing and sent to the HR Director and Operations Director

• Training
  • Create training schedules for new managers
  • Oversee the creation of training schedules for new FOH employees
    • Staff members must be notified that they will be training the new hire at least two days in advance of their training shift
  • Maintain positive morale and professional well-being of all employees
    • The GM must create and enforce a work atmosphere that is positive, safe, fair, and professional
      • Complaints, concerns, or expressions of unhappiness with the restaurant’s work environment must be taken seriously and addressed immediately.

Physical Restaurant:

• The GM is responsible for repairs and maintenance
  • Take the appropriate steps to repair and maintain everything in the restaurant with a sense of urgency
    • Making sure that the appropriate parties are aware of larger R&M issues
    • Calling and constantly following up with the correct vendor until the issue is resolved
    • Communicating the progress of the repair in the nightly email so that everyone is aware of the situation and where it stands
  • Be the point person for the maintaining the overall cleanliness of the property
    • Do a careful and detailed walk through every day, making sure to constantly communicate areas of improvement with the appropriate person
    • Diligently add comments and tasks in the daily cleaning log in the nightly email, making sure to follow up with them and then communicate their completion
  • Ensure that periodic, scheduled R&M tasks are being completed (compressor cleaning, oiling tables, cleaning IT cage, etc.)

Service:

• Lead staff and managers in constantly improving service on the floor
  • Actively work with staff on the floor and correct mistakes on the spot, every night
• Create an atmosphere of support and teamwork
• Make connections with new guests and old ones and encourage staff to do the same

Financial Goals:

•  Oversee and manage all areas of revenue and cost control
  • Labor
    • Ensure that floor managers are cutting hourly staff as early as possible and completing their side work as efficiently as possible
• Diligently use operations packets, the general ledger, and daily operations reports to check that each department is coding invoices correctly and managing their respective costs properly
• Keep a careful eye on the reservations book to ensure that cover counts are being maximized

Marketing:

• Keep on eye on website content
• Oversee social media for your location – send owners photos!
• Oversee marketing for all events for your location including chalkboards, collateral, newsletter contact and social media

Qualifications:

• 4+ years of experience in a General Manager role at a chef-driven/seasonal concept
• Strong, mature, respectful leader with passion, energy, drive, and integrity, a team player with a sense of urgency and attention to detail
• Ability to communicate (verbally and written) in a clear, concise, thorough manner
• Ambitious and wants to grow with their exciting brand!

Compensation & Benefits:

• $95K - $108K base salary
• 100% medical insurance coverage with opt-ins for dental and vision
• 2 weeks PTO
• Onsite parking
• 2 meals comped monthly with a guest onsite and offsite
• Balanced schedule with an empathetic leadership team!

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.